Last updated: 25 July 2026

These Terms of Service (the “Terms”) govern access to and use of stelldex.com, stelldex.ae, and any other website or digital sales channel operated by StellDex that expressly refers to these Terms (collectively, the “Site”). They also govern procurement assessments, quotations, orders and related services supplied by StellDex EcomSphere (OPC) Private Limited, a company incorporated under the laws of India with its registered office in Kerala, India (“StellDex”, “we”, “us” or “our”), unless a quotation or other Contract Document identifies a different contracting seller or service provider.

In these Terms, “Customer”, “you” and “your” mean the business, institution or professional organisation using the Site, submitting a requirement, accepting a quotation or purchasing products or services, together with the person acting on its behalf.

By using the Site, submitting a procurement brief, accepting a quotation or placing an order, you confirm that you have read and agree to the provisions of these Terms that apply to that activity. If you do not agree, do not use the Site or proceed with a transaction.

Nothing in these Terms excludes any right, remedy or liability that cannot lawfully be excluded.

1. Business service and eligibility

StellDex Enterprise is intended for businesses, institutions and professional organisations procuring technology for organisational or professional use. It is not presented as a consumer retail service.

You must be at least 18 years old and legally capable of entering into a binding contract. If you act for an organisation, you represent that you are authorised to submit requirements, provide information, approve specifications, accept quotations and place orders on its behalf.

StellDex may decline a requirement where the proposed purchaser, end user, destination, product, application or transaction falls outside our commercial, compliance or operational criteria.

2. Procurement briefs are non-binding

Submitting a procurement brief, enquiry, product link, specification, budget or other requirement is a request for assessment only. It does not constitute:

• an order or purchase commitment;
• acceptance by StellDex;
• a reservation of stock or price;
• an obligation to make payment; or
• an obligation on StellDex to source, quote or supply the requested products or services.

StellDex may request additional commercial, technical, end-use, compliance or delivery information before determining whether a viable sourcing route exists.

3. StellDex’s role and third-party providers

Depending on the approved route, StellDex may act as:

• the contracting supplier of products or services;
• a procurement coordinator;
• a sourcing or commercial assessment provider; or
• an arranger or introducer for supply by an identified third-party seller.

The applicable quotation, order confirmation or agreement will identify StellDex’s role where it is material to the transaction.

Where StellDex issues the invoice and written order confirmation as supplier, the supply contract is between StellDex and the Customer. Where the Contract Documents identify a distributor, manufacturer or another party as the seller or invoice issuer, the sale of those products may also be subject to that party’s terms, and StellDex’s obligations will be limited to the services expressly assigned to StellDex.

StellDex may engage manufacturers, distributors, suppliers, importer-of-record providers (“IORs”), customs brokers, freight forwarders, carriers, warehouses, payment providers, installation providers and warranty or service-channel partners in performing a transaction. An IOR does not become the seller merely because it acts as importer unless the Contract Documents expressly state otherwise.

Use of a third-party provider does not reduce an obligation expressly assumed by StellDex in an accepted order. However, the Customer may also be required to comply with reasonable third-party conditions relating to shipping, import clearance, site access, software licensing, warranty or service eligibility.

4. Contract Documents and priority

Each accepted transaction may comprise one or more of the following documents (the “Contract Documents”):

1. a mutually signed master agreement, statement of work or amendment;
2. StellDex’s written order confirmation;
3. an accepted StellDex quotation or pro forma invoice;
4. these Terms; and
5. any policy expressly incorporated into the transaction.

If the Contract Documents conflict, they apply in the order listed above, except where a higher-ranking document expressly states that a particular lower-ranking provision will prevail.

Terms printed on or incorporated into a Customer purchase order, supplier portal or other Customer document will not apply merely because StellDex receives, acknowledges or processes that document. They apply only where StellDex expressly accepts them in writing.

5. Quotations

A quotation may specify, as applicable:

• product manufacturer, model, SKU, part number and configuration;
• quantity and permitted tolerances;
• product condition;
• currency and price;
• quotation validity;
• stock or sourcing status;
• estimated lead time;
• product origin or dispatch location;
• delivery destination and delivery rule;
• freight, insurance, duties, taxes, IOR charges, clearance and final-delivery costs;
• warranty territory, duration and support route;
• included services and exclusions; and
• payment, cancellation or special-order conditions.

Unless expressly described as fixed, stock, supplier pricing, exchange rates, freight capacity, regulatory requirements and lead times remain subject to reconfirmation until StellDex issues an order confirmation.

A quotation is valid only for the period stated in it. StellDex may withdraw or correct a quotation before order confirmation if it contains an obvious error, if stock or pricing has materially changed, or if the proposed route becomes unavailable or unlawful.

6. Order formation

A binding order is formed only when:

1. the Customer accepts the applicable quotation or submits a purchase order consistent with it;
2. StellDex receives any required payment, deposit, credit approval, documentation and compliance information; and
3. StellDex issues a written order confirmation or signs another Contract Document confirming acceptance.

Payment by itself does not oblige StellDex to accept an order. If StellDex cannot accept an order after receiving payment, StellDex will return the amount received, except for any documented and non-recoverable cost incurred at the Customer’s express request or because of inaccurate or incomplete information provided by the Customer.

No employee, supplier, agent or service provider may bind StellDex to an order, warranty, delivery date or commercial concession unless authorised to do so in writing.

7. Customer requirements and approvals

The Customer is responsible for providing accurate and complete information reasonably required to assess and fulfil the transaction, including:

• organisation and billing details;
• authorised contacts;
• exact products or required operational outcomes;
• intended use and end user;
• quantity and required timeframe;
• compatibility, performance, security and environmental requirements;
• delivery location and site-access requirements; and
• KYC, import, export, licensing or regulatory information.

Where StellDex proposes a product or configuration against an operational requirement, the proposal will be based on the information supplied by the Customer and information reasonably available from manufacturers, suppliers and other sources. The Customer must review and approve the final specification before order confirmation.

StellDex is not responsible for a mismatch, delay or additional cost caused by inaccurate, incomplete or subsequently changed Customer information.

8. Product information, availability and substitutions

StellDex will take reasonable care to identify products and configurations accurately in the quotation. Manufacturer specifications, compatibility statements, images, dimensions, features, packaging, software and country-specific variants may change without notice.

Website content is general information and is not a contractual product specification unless expressly incorporated into an accepted order.

No substitute model, material configuration change or change to a required commercial condition will be made without the Customer’s approval. Minor manufacturer or packaging changes that do not materially alter the agreed specification may be accepted where permitted by the Contract Documents.

StellDex does not guarantee availability until the applicable supplier commitment has been secured and StellDex has issued an order confirmation.

9. Pricing, taxes and landed cost

The Customer must pay the price stated in the applicable Contract Documents. The quotation will identify the currency and, where applicable, whether the price includes or excludes:

• products and licences;
• freight and insurance;
• duties, tariffs and taxes;
• IOR and customs-clearance charges;
• regulatory or inspection costs;
• warehousing, special handling and final delivery; and
• installation, configuration or other services.

Where a quotation states a fixed landed price, StellDex will bear the ordinary included costs required to perform the agreed route, except for costs resulting from a Customer-requested change, inaccurate Customer information, failed delivery, storage caused by the Customer, a change in end user or destination, or another exception expressly stated in the quotation.

Where duties, taxes, freight or regulatory charges are identified as estimates, the Customer must pay documented final charges to the extent stated in the quotation. StellDex will not treat an excluded or estimated charge as included merely because it was not known when the initial brief was submitted.

10. Payment

No payment is required merely to submit a procurement brief.

Payment amounts, milestones, due dates, deposits and accepted methods will be stated in the quotation, invoice or order confirmation. Unless credit terms are expressly approved, StellDex may wait for cleared funds before committing to a supplier or beginning fulfilment.

The Customer is responsible for its bank, card, foreign-exchange and transfer charges. Payment must reach StellDex in the invoiced currency and amount without unauthorised deduction or set-off.

StellDex may suspend procurement, delivery or services while an undisputed amount is overdue. Such suspension does not waive the Customer’s payment obligation or make StellDex responsible for resulting supplier, stock or delivery changes.

11. Compliance, import and end use

All transactions are subject to applicable import, export, customs, sanctions, anti-bribery, product-control, telecommunications, cybersecurity and end-use requirements.

The Customer must not request, purchase, use, transfer or re-export products in violation of applicable law or for a prohibited end use. The Customer must provide accurate end-user, destination, ownership, intended-use and KYC information when reasonably requested.

StellDex may share required transaction information with suppliers, banks, payment providers, IORs, customs authorities, carriers and professional advisers for assessment, compliance and fulfilment purposes, subject to applicable privacy and confidentiality requirements.

StellDex may refuse, suspend or cancel a transaction where:

• required information or approval is unavailable;
• a competent authority, supplier, bank or IOR rejects the route;
• the product, party, destination or end use creates a sanctions or export-control concern;
• information appears inaccurate, misleading or incomplete; or
• proceeding would reasonably expose StellDex or a service provider to legal or regulatory risk.

If cancellation results from the Customer’s breach, false information or failure to provide required documents, StellDex may deduct documented, non-recoverable costs from any refund to the extent permitted by law.

12. Delivery, Incoterms®, title and risk

The quotation or order confirmation will state the delivery destination and, where applicable, the agreed Incoterms® rule and named place. Any reference to an Incoterms® rule will be interpreted according to Incoterms® 2020.

No delivery rule is implied merely because a quotation includes freight or uses the expression “landed cost.” Where DDP is expressly agreed, the named destination must be identified in the Contract Documents.

Risk of loss or damage transfers as stated in the applicable Contract Documents and agreed Incoterms® rule. It does not automatically transfer when goods are handed to a carrier where the agreed delivery rule provides otherwise.

Where StellDex is the seller, title will transfer as stated in the order confirmation. If the order confirmation does not specify title transfer, title transfers only after StellDex has received full payment and the products have been delivered, subject to any title or import arrangement required by an IOR or applicable law.

The Customer must provide safe and reasonable delivery access and an authorised recipient. Additional delivery, storage, demurrage, redelivery or handling costs caused by inaccurate delivery information, refusal, inaccessibility or Customer delay may be charged to the Customer where documented.

13. Delivery estimates and partial delivery

Delivery and approval dates are estimates unless StellDex expressly guarantees a date in writing. Timing may depend on supplier allocation, product classification, regulatory approval, export clearance, freight capacity, customs processing, destination access and other matters outside StellDex’s direct control.

StellDex will provide reasonable notice of a material known delay and, where practicable, an updated estimate or alternative route.

StellDex may make partial deliveries where commercially reasonable and where doing so does not materially prejudice the Customer. Each delivered portion may be invoiced as stated in the Contract Documents.

14. Inspection and acceptance

The Customer must inspect delivered products promptly. Visible shipping damage, missing packages or delivery discrepancies should be recorded with the carrier at delivery and reported to StellDex within two business days. Incorrect products or apparent quantity discrepancies should be reported within five business days.

The Customer must retain relevant packaging, serial numbers, photographs and delivery documentation reasonably required for an investigation or claim.

Failure to report an apparent issue promptly may affect the ability to pursue a carrier, supplier or insurance claim, but it does not waive rights relating to a latent defect, an applicable warranty or any right that cannot lawfully be waived.

15. Cancellation, changes, returns and refunds

Technology products may be sourced, imported or configured specifically for the Customer. Once StellDex or an identified seller has made an irreversible supplier commitment, the affected products may be non-cancellable and non-returnable except where defective, damaged, incorrectly supplied or otherwise eligible under an agreed manufacturer, distributor or statutory return route.

Before supplier commitment, StellDex may accept a cancellation or change request in writing. The Customer remains responsible for documented and non-recoverable costs already incurred at its request.

Returns require prior written return authorisation and must follow the specified packaging, documentation, security and shipping procedure. Unauthorised returns may be refused.

If StellDex cancels an accepted order for reasons not caused by the Customer and cannot provide an agreed alternative, StellDex will refund the amount paid for the undelivered portion. Refund timing may depend on the original payment method and banking or payment-provider processing periods.

Any order-specific cancellation, restocking, licence, configuration or return condition stated in a higher-ranking Contract Document will prevail over this section, subject to mandatory law.

16. Warranty and service route

Warranty coverage is limited to the territory, duration, provider, support route and service eligibility stated in the quotation or order confirmation. Local manufacturer service, international warranty coverage, on-site support and advance replacement are not assumed unless expressly confirmed.

Manufacturer, distributor or third-party warranties remain subject to their applicable terms, exclusions, registration requirements and claim procedures.

Where included in the Contract Documents, StellDex may coordinate or assist with a warranty or return-material-authorisation claim. Such assistance does not make StellDex the manufacturer and does not guarantee that a third party will approve a claim or resolve it within a particular period.

The Customer is responsible for maintaining appropriate backups and removing or protecting confidential data before any device is returned, repaired, replaced or handled by a third-party service provider.

17. Additional services

Installation, deployment, configuration, asset recording, lifecycle support, training and similar services are included only where expressly stated in a quotation, statement of work or order confirmation. The applicable document will define scope, dependencies, Customer responsibilities, acceptance criteria and charges.

18. Confidentiality

Each party must protect non-public commercial, technical, security and operational information received from the other party in connection with a requirement or transaction (“Confidential Information”). Confidential Information may be used only to assess, negotiate, perform or administer the relevant relationship and may be disclosed only to personnel, advisers and service providers who need it and are subject to appropriate confidentiality duties.

Confidential Information does not include information that the receiving party can demonstrate:

• is or becomes public without breach;
• was lawfully known without restriction before disclosure;
• is received lawfully from a third party without confidentiality obligation; or
• is independently developed without use of the disclosed information.

Disclosure required by law or a competent authority is permitted, provided notice is given where lawful and reasonably practicable.

These confidentiality obligations continue for three years after the relevant disclosure, and for trade secrets for as long as they remain protected as trade secrets under applicable law.

19. Privacy and personal data

StellDex processes personal data in accordance with its Privacy Policy and applicable law. Personal data may be used to respond to enquiries, assess requirements, prepare quotations, conduct compliance checks, manage payments, fulfil orders, coordinate delivery and warranty support, maintain records and meet legal obligations.

Submitting information does not constitute consent to unrelated marketing. Where consent is legally required, it will be requested separately.

Privacy questions and data-rights requests may be sent to privacy@stelldex.com.

20. Intellectual property

The Site and its text, graphics, logos, designs, selection systems, reports, software and other content are owned by or licensed to StellDex and are protected by applicable intellectual-property laws.

StellDex grants the Customer a limited, non-exclusive and non-transferable right to use Site content and customer-specific proposals internally for evaluating or administering a potential or completed StellDex transaction. The Customer must not reproduce, publish, sell, scrape, reverse engineer or commercially exploit that content without written permission, except where permitted by law.

Manufacturer names, product names and trademarks belong to their respective owners. Their appearance does not by itself imply endorsement, agency or authorisation.

21. Acceptable use of the Site

You must not:

• use the Site for an unlawful, fraudulent or prohibited purpose;
• introduce malware or harmful code;
• attempt unauthorised access to systems, accounts or data;
• interfere with the Site’s operation or security;
• submit false identities, requirements, destinations or end-use information;
• scrape or systematically extract Site content without permission; or
• infringe the rights of StellDex or any third party.

StellDex may restrict access where reasonably necessary to protect the Site, users, systems or legal interests.

22. Third-party websites and services

The Site may link to third-party websites or services. StellDex does not control and is not responsible for unrelated third-party content, availability, security or practices. A link does not imply endorsement.

Operational third parties used in an accepted transaction are governed by Section 3 and the applicable Contract Documents, not merely by this third-party-links provision.

23. Site and advisory disclaimers

The Site is provided on an “as available” basis. StellDex does not guarantee uninterrupted or error-free access.

General website content, preliminary discussions and indicative assessments are not guarantees of availability, compatibility, import eligibility, warranty coverage, landed cost or delivery timing. Contractual commitments arise only from the applicable Contract Documents.

To the extent permitted by law, StellDex disclaims implied warranties relating solely to the Site and non-contractual information. This section does not remove an express product or service obligation contained in an accepted order.

24. Limitation of liability

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill or business opportunity arising from the Site or a transaction, whether in contract, tort or otherwise, even if advised that such loss was possible.

Where StellDex is the contracting supplier, StellDex’s aggregate liability arising from an affected order will not exceed the amount actually paid to StellDex for the product or service giving rise to the claim.

The limitations in these Terms do not apply to fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited. They also do not limit the Customer’s obligation to pay amounts properly due.

25. Customer indemnity

To the extent permitted by law, the Customer will indemnify StellDex against third-party claims, penalties, losses and reasonable costs arising directly from:

• materially false or misleading information supplied by the Customer;
• unlawful or prohibited end use, transfer or re-export;
• the Customer’s breach of sanctions, import, export or anti-bribery requirements;
• unauthorised modifications or misuse of products after delivery; or
• the Customer’s infringement of a third party’s rights.

This indemnity does not apply to the extent the claim was caused by StellDex’s breach, negligence or wilful misconduct.

26. Force majeure

Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, terrorism, civil disturbance, labour disruption, cyberattack, utility or communications failure, government action, sanctions, sudden regulatory restriction, border closure, carrier disruption, customs delay or supplier allocation failure.

The affected party must take reasonable steps to reduce the effect and resume performance. Payment obligations for products or services already delivered are not excused.

If a force-majeure event materially prevents performance for an extended period, the parties will discuss an alternative route, revised schedule or cancellation. Any refund will exclude documented, non-recoverable costs properly incurred before cancellation, unless the Contract Documents or mandatory law require otherwise.

27. Complaints and grievances

Questions about an order or service should be sent to support@stelldex.com.

Grievance Officer (India)
Anshif Basheer
Founder and Grievance Officer
Email: anshif@stelldex.com

Where applicable, complaints will be acknowledged within 48 hours and targeted for resolution within 30 days, or sooner where required by law. Acknowledgement or investigation does not constitute admission of liability.

Privacy-related requests should be sent to privacy@stelldex.com.

28. Electronic communications and approvals

The parties may communicate, approve specifications, accept quotations and exchange Contract Documents electronically. An approval or acceptance sent by an authorised contact through the stated business email address may be relied upon as an electronic communication attributable to the Customer, subject to applicable law.

The Customer must promptly notify StellDex if an authorised contact changes or an email account may have been compromised.

29. Changes to the Site and these Terms

StellDex may update the Site and these Terms. The date above shows the latest revision. Updated Terms apply prospectively from publication or another stated effective date.

An accepted order remains governed by the version of the Terms incorporated when that order was confirmed, unless the parties agree otherwise in writing or a change is required by mandatory law.

30. Suspension and termination

StellDex may suspend Site access, assessment or performance where the Customer materially breaches these Terms, fails to pay an undisputed amount, creates a security or compliance risk, or fails to provide information required to proceed.

Termination does not affect accrued payment rights, accepted confidentiality obligations, intellectual-property rights, limitations of liability or other provisions intended to survive.

31. Governing law and disputes

These Terms and any contract governed by them are governed by the laws of India, without regard to conflict-of-law rules, subject to any mandatory law that cannot be excluded.

Before commencing formal proceedings, the parties will attempt in good faith for at least 30 days to resolve the dispute through authorised commercial representatives.

If the dispute is not resolved, the courts having jurisdiction in Kerala, India will have exclusive jurisdiction, unless a higher-ranking Contract Document provides for another dispute-resolution procedure.

32. Assignment and subcontracting

The Customer may not assign an accepted order without StellDex’s written consent.

StellDex may subcontract operational obligations in accordance with Section 3. StellDex may assign these Terms or an order to an affiliate or successor as part of a bona fide incorporation, restructuring, financing, merger or transfer of business, provided the assignment does not materially reduce the Customer’s contractual rights and the Customer is notified where required.

33. General provisions

If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue in effect.

Failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the matter stated.

These Terms do not create a partnership, joint venture, employment or agency relationship between the Customer and StellDex.

Headings are for convenience and do not affect interpretation. “Including” means “including without limitation.” References to writing include email and other legally recognised electronic records.

The English version controls to the extent permitted by law unless a Contract Document expressly provides otherwise.

34. Company and contact details

Legal entity: StellDex EcomSphere (OPC) Private Limited
Registered office: 423, Kallery House, Kunhome PO, Wayanad 670731, India
Corporate Identification Number (CIN): U47594KL2023OPC084888
Websites: stelldex.com and stelldex.ae
General enquiries: contact@stelldex.com
Enterprise procurement: enterprise@stelldex.com
Support and grievances: support@stelldex.com
Privacy: privacy@stelldex.com