STELLDEX MACHINES

TERMS OF SALE

Last updated: 25 July 2026

These Terms of Sale (“Terms”) govern purchases made through StellDex Machines on stelldex.com, stelldex.ae and any other StellDex website or digital sales channel that refers to these Terms (collectively, the “Site”).

Products purchased through StellDex Machines are sold and invoiced by:

StellDex EcomSphere (OPC) Private Limited
423, Kallery House
Kunhome PO, Wayanad 670731
Kerala, India
CIN: U47594KL2023OPC084888

In these Terms, “StellDex”, “we”, “us” and “our” refer to StellDex EcomSphere (OPC) Private Limited.

“Customer”, “you” and “your” refer to the person or organisation placing an order.

These Terms apply to orders delivered within India and the United Arab Emirates. They do not apply to procurement transactions conducted through StellDex Enterprise, which are governed by separate enterprise procurement terms.

By placing an order, you confirm that you have read and agreed to these Terms.

Nothing in these Terms excludes or restricts any consumer right that cannot lawfully be excluded or restricted.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to place an order.

When placing an order for an organisation, you confirm that you are authorised to act for that organisation.

You must provide accurate billing, contact and delivery information. StellDex may request reasonable identity, payment, delivery, import or compliance information before accepting or fulfilling an order.

Products must not be purchased, exported, transferred or used for an unlawful or prohibited purpose.

2. Products sold through StellDex Machines

StellDex Machines sells computers, displays, components, peripherals, accessories and other technology products displayed on the Site.

The availability of a category on the Site does not guarantee that every product or configuration within that category is available in every country.

Some products may be:

  • held in stock;
  • sourced from an authorised distributor after an order is placed;
  • specially ordered;
  • configured to the Customer’s requirements;
  • supplied as a country-specific or regional variant; or
  • subject to additional import, wireless, safety or conformity requirements.

Any special condition applying to a product will be displayed on its product page, during checkout or in the order confirmation.

3. Product information

StellDex takes reasonable care to display accurate product information.

Product pages may include:

  • manufacturer and model;
  • manufacturer part number or SKU;
  • technical specifications;
  • product condition;
  • colour and configuration;
  • keyboard layout;
  • operating-system edition or language;
  • voltage and plug type;
  • included accessories;
  • warranty provider and territory;
  • estimated delivery;
  • stock or sourcing status; and
  • return eligibility.

Manufacturer specifications, packaging, software, images and minor product details may change without notice.

Images are provided for identification and illustration. Colour, packaging and minor design details may vary from the images displayed.

A material change to the agreed product or configuration will not be made without your approval.

4. Compatibility and regional variants

You are responsible for reviewing the product description and confirming that the product is suitable for your intended use.

For UAE Orders, StellDex will disclose material regional information where applicable, including:

  • keyboard layout;
  • plug and voltage;
  • wireless or telecommunications compatibility;
  • software or activation restrictions; and
  • warranty territory.

For India Orders, the applicable Indian product variant, warranty route and electrical information will be stated where relevant.

StellDex is not responsible for incompatibility caused by information that you did not provide, an undisclosed third-party system or an unauthorised modification made after delivery.

This does not affect rights arising where a product was materially misdescribed or incorrectly supplied.

5. Prices and taxes

Prices will be displayed in the currency shown on the Site or at checkout.

Unless clearly stated otherwise:

  • prices for India Orders include applicable GST;
  • prices for UAE Orders include applicable UAE VAT; and
  • the final checkout amount includes the ordinary charges required for the delivery option selected.

Before placing an order, you will be shown the product price, delivery charge and any other charge payable to StellDex.

StellDex will not add an undisclosed mandatory charge after an order has been placed.

Your bank, card issuer or payment provider may separately charge currency-conversion, international-payment or other financial-service fees. StellDex does not control those fees.

6. UAE Orders, exporter and importer of record

Products delivered to the UAE may be exported from India or another approved source and imported through an importer-of-record provider appointed by StellDex.

For a UAE Order:

  • StellDex is the seller and invoice issuer;
  • the applicable exporter will be identified in the commercial or shipping documents;
  • the importer of record will be identified on the invoice or accompanying transaction documents;
  • applicable UAE VAT will be included in the amount charged;
  • ordinary import, customs-clearance and IOR charges included in the sale will form part of the checkout price; and
  • the Customer will not ordinarily be required to act as the importer of record.

The importer of record performs the importation, customs-clearance, regulatory and related functions assigned to it. It does not become the seller merely because it acts as importer.

The use of an importer of record, customs broker, carrier or fulfilment provider does not reduce an obligation expressly assumed by StellDex under an accepted order or applicable consumer law.

You may be asked to provide information reasonably required for importation or delivery, such as your full name, contact details, delivery address or identification information.

Additional costs caused by incorrect Customer information, a Customer-requested delivery change, failed delivery, refusal to provide required information or storage caused by the Customer may be charged where permitted by law and supported by reasonable documentation.

7. Placing an order

Products placed in a shopping cart are not reserved.

By submitting an order, you offer to purchase the products listed in the order at the displayed price and under these Terms.

An automated order acknowledgement confirms that StellDex has received the order. It does not necessarily mean that the order has been accepted.

A binding order is formed when StellDex:

  • sends a written order confirmation;
  • sends a dispatch confirmation; or
  • otherwise expressly confirms acceptance in writing.

StellDex may contact you to verify payment, identity, delivery information, product configuration or compliance information before accepting an order.

8. Order refusal and cancellation by StellDex

StellDex may refuse or cancel an order before delivery where:

  • the product is unavailable;
  • supplier stock cannot be secured;
  • the displayed price or description contains an obvious error;
  • payment is declined, reversed or not received;
  • the order appears fraudulent or unauthorised;
  • the delivery address cannot be serviced;
  • the product cannot lawfully be exported, imported or delivered;
  • a required conformity, customs or regulatory route is unavailable;
  • the Customer does not provide information reasonably required to fulfil the order; or
  • accepting the order would expose StellDex or a service provider to legal, regulatory or security risk.

Where StellDex cancels an order for reasons not caused by the Customer, StellDex will refund the amount paid for the cancelled portion.

Payment receipt alone does not require StellDex to accept an order.

9. Payment

Available payment methods will be displayed at checkout.

You authorise StellDex and its payment providers to charge the amount shown when you place the order.

Orders may be subject to payment verification, fraud screening or additional authentication.

Unless credit terms are expressly agreed in writing, StellDex is not required to procure, configure or dispatch a product until cleared payment has been received.

You must not make an unauthorised deduction, chargeback or set-off against an amount properly due.

This section does not restrict a lawful dispute or chargeback right.

10. Availability and sourcing

Stock and availability information may change between viewing a product and placing an order.

StellDex does not guarantee availability until the order is accepted and the applicable stock or supplier commitment has been secured.

Where a product becomes unavailable after payment, StellDex may offer:

  • a revised delivery estimate;
  • a suitable alternative, subject to your approval; or
  • cancellation and refund of the unavailable product.

StellDex will not substitute a materially different product without your approval.

11. Special orders and configured products

A product is a “Special Order” where it is:

  • sourced specifically for the Customer;
  • built or configured to the Customer’s requirements;
  • ordered in a non-standard specification;
  • engraved or personalised;
  • acquired after the Customer approves a quotation; or
  • clearly identified as a special-order product before purchase.

StellDex will disclose any special cancellation or return restriction before accepting a Special Order.

Once StellDex has made an irreversible supplier commitment or begun configuration, a Special Order may not be cancellable for change of mind.

This does not affect rights relating to defective, damaged, misdescribed or incorrectly supplied products.

12. Delivery

Available delivery options and estimated delivery periods will be displayed during checkout or stated in the order confirmation.

Delivery dates are estimates unless StellDex expressly guarantees a date in writing.

Delivery may be affected by:

  • supplier availability;
  • payment verification;
  • product configuration;
  • export or import clearance;
  • regulatory approval;
  • customs processing;
  • carrier capacity;
  • weather or transport disruption; or
  • an event outside StellDex’s reasonable control.

StellDex will provide reasonable notice of a material known delay.

Where a substantial delay occurs and no acceptable revised delivery arrangement can be offered, you may cancel the undelivered portion and receive a refund for it, subject to applicable law.

13. Delivery address and receipt

You must provide a complete and accurate delivery address, contact number and any access information required for delivery.

Delivery may be completed to:

  • you;
  • a person authorised by you;
  • reception, security or another person reasonably appearing authorised at the delivery location; or
  • an agreed collection point.

A signature, one-time password, delivery photograph or carrier confirmation may be used as evidence of delivery.

You are responsible for products delivered in accordance with the delivery instructions you provided.

Additional storage, redelivery or handling costs resulting from an incorrect address, refused delivery, unavailable recipient or Customer delay may be charged where permitted by law.

14. Risk and ownership

Risk of accidental loss or damage passes to you when the product is delivered to you or an authorised recipient.

Ownership passes when:

  • StellDex has received full payment; and
  • the product has been delivered.

This section does not affect any rights or arrangements required by customs, an importer of record or applicable law.

15. Inspection after delivery

You should inspect the delivery promptly.

Visible shipping damage, missing packages or obvious delivery discrepancies should be:

  • recorded with the carrier where possible; and
  • reported to StellDex as soon as reasonably possible, preferably within 48 hours.

An incorrect product, missing item or apparent quantity discrepancy should be reported promptly after discovery.

You should retain the packaging, serial number, photographs, delivery record and other evidence reasonably required to investigate the issue.

A failure to report an issue within a suggested period does not remove a statutory right concerning a hidden defect or another right that cannot lawfully be waived.

16. Order cancellation by the Customer

You may request cancellation before dispatch by contacting StellDex support.

For a standard stocked product, StellDex will normally accept cancellation where the product has not been dispatched or irreversibly committed.

A Special Order or configured product may become non-cancellable after supplier commitment or configuration begins, provided that restriction was disclosed before acceptance.

Where a cancellation is approved, StellDex may deduct only a charge or non-recoverable cost that:

  • was disclosed before the order was accepted;
  • was reasonably incurred for that order; and
  • may lawfully be deducted.

Once a product has been dispatched, the Returns provisions apply.

17. Change-of-mind returns

Unless a different period is displayed on the product page, an eligible standard product may be returned for change of mind when:

  • the return is requested within seven calendar days after delivery;
  • the product has not been used beyond what is reasonably necessary to inspect it;
  • the product has not been activated, registered or modified;
  • all accessories, manuals, seals and promotional items are included; and
  • the product and packaging are in a condition suitable for resale.

Change-of-mind returns require prior return authorisation from StellDex.

Unless required otherwise by law, the Customer is responsible for the return-delivery cost for an accepted change-of-mind return.

StellDex may make a reasonable deduction for diminished value caused by unnecessary handling, missing items, damage or use beyond ordinary inspection.

Any longer return period advertised for a particular product will apply to that product.

18. Products not eligible for change-of-mind return

The following may be excluded from change-of-mind returns where the exclusion is disclosed before purchase:

  • Special Orders and customised products;
  • activated software or disclosed digital licence keys;
  • downloadable digital products after access or download;
  • opened hygiene-sensitive products, including in-ear products;
  • consumables with broken seals;
  • products damaged by misuse, neglect or unauthorised modification;
  • products missing serial-number labels or security markings; and
  • products expressly sold as final sale where such restriction is lawful.

These exclusions do not apply where the product is defective, damaged in transit, materially misdescribed or incorrectly supplied, or where applicable law provides otherwise.

19. Defective, damaged or incorrect products

Contact StellDex promptly where a product:

  • arrives damaged;
  • is defective;
  • is materially different from its description;
  • is incomplete;
  • is not the product ordered; or
  • does not perform in accordance with an express written specification.

StellDex may request photographs, video, diagnostic information, serial numbers or inspection reasonably required to assess the issue.

Depending on the circumstances and applicable law, StellDex may provide:

  • repair;
  • replacement;
  • missing components;
  • an equivalent product accepted by you;
  • a price adjustment; or
  • a full or partial refund.

Where the issue is confirmed as StellDex’s responsibility, StellDex will arrange or reimburse reasonable return transportation as appropriate.

StellDex may refuse a defect claim where the issue was caused by accidental damage, misuse, unauthorised repair, improper installation, incompatible third-party equipment or failure to follow the manufacturer’s instructions.

This does not affect mandatory consumer rights.

20. Return procedure

All returns require prior authorisation unless applicable law provides otherwise.

StellDex will provide the applicable:

  • return address;
  • collection arrangement;
  • packaging instructions;
  • reference number; and
  • documentation requirements.

Do not return a product directly to an exporter, importer of record, distributor or manufacturer unless StellDex instructs you to do so.

You must package the product securely and follow any transport or battery-safety instruction provided.

Unauthorised returns may be delayed or refused where permitted by law.

21. Refunds

Approved refunds will normally be made to the original payment method.

StellDex will initiate an approved refund within seven business days after:

  • an order cancellation is confirmed; or
  • the returned product has been received and reasonably inspected.

Banks and payment providers may require additional processing time.

For an approved change-of-mind return, original expedited-delivery charges may be excluded from the refund where permitted by law.

For a defective, damaged, misdescribed or incorrectly supplied product, the refund will include amounts required by applicable law.

Currency-conversion differences and fees independently charged by a bank or payment provider are outside StellDex’s control.

22. Warranty

The applicable warranty will be displayed on the product page, invoice or order confirmation.

A product may be supplied with:

  • an India manufacturer warranty;
  • a UAE manufacturer warranty;
  • an international manufacturer warranty;
  • a distributor-backed warranty; or
  • a StellDex-administered limited warranty.

The warranty information will identify, where applicable:

  • the warranty provider;
  • warranty duration;
  • covered territory;
  • support or repair route; and
  • material exclusions.

A manufacturer warranty will not be represented as valid in the UAE unless the applicable UAE or international service route has been confirmed.

Manufacturer and distributor warranties remain subject to their applicable terms, registration conditions and exclusions.

Where StellDex assists with a third-party warranty claim, that assistance does not make StellDex the manufacturer or guarantee the third party’s decision.

No commercial warranty limits any statutory consumer right.

23. Repairs and Customer data

You are responsible for backing up and protecting your data before returning a computer, storage device or other data-bearing product.

During diagnosis or repair, data may be lost, reset or become inaccessible.

Unless the repair service expressly includes data recovery, StellDex and its service providers are not responsible for restoring data that should reasonably have been backed up.

You should remove confidential information and sign out of accounts where practicable before returning a device.

StellDex may share the device and necessary claim information with authorised repair providers, manufacturers, distributors or logistics providers.

24. Software and digital products

Software, subscriptions, activation keys and digital products may be governed by additional licence terms issued by the manufacturer or licensor.

You are responsible for confirming:

  • operating-system compatibility;
  • regional availability;
  • account requirements;
  • subscription period; and
  • activation conditions.

A software licence is not sold as ownership of the underlying software. You receive only the usage rights provided by the applicable licence.

Activated, disclosed or downloaded digital products may not be returnable for change of mind where this was disclosed before purchase and is permitted by law.

Invalid, incorrectly supplied or non-functioning licences remain subject to applicable remedies.

25. Promotions and discount codes

Promotions, bundles, free gifts and discount codes may be subject to additional conditions displayed with the offer.

Unless stated otherwise:

  • promotions cannot be combined;
  • discount codes have no cash value;
  • a promotion may be limited by country, product, quantity or period; and
  • returned bundle items may affect the refund calculation.

StellDex may withdraw a promotion prospectively, but this will not affect an order already accepted under that promotion.

26. Product safety and recalls

You must use products according to the manufacturer’s instructions and applicable safety warnings.

Where StellDex becomes aware of a material safety notice or recall affecting a supplied product, StellDex may contact you using the details associated with the order.

You must follow reasonable recall, inspection, update, return or disposal instructions.

StellDex may provide relevant Customer and product information to manufacturers, authorities, importers, distributors and service providers where reasonably required to manage a safety issue or legal obligation.

27. Compliance and prohibited transactions

Orders are subject to applicable:

  • import and export laws;
  • customs requirements;
  • sanctions;
  • product-safety rules;
  • wireless and telecommunications approvals;
  • anti-fraud requirements; and
  • end-use restrictions.

You must not purchase, transfer, export, re-export or use a product in violation of applicable law.

StellDex may refuse, suspend or cancel a transaction where the product, Customer, payment, destination or intended use creates a reasonable legal or compliance concern.

Where cancellation results from materially false information or a Customer breach, StellDex may deduct documented and non-recoverable costs to the extent permitted by law.

28. Privacy

StellDex processes personal data in accordance with its Privacy Policy and applicable law.

Personal data may be used to:

  • process and verify orders;
  • receive payment;
  • conduct fraud and compliance checks;
  • export, import and clear UAE Orders;
  • arrange delivery;
  • provide support;
  • administer returns and warranties;
  • handle complaints; and
  • comply with legal obligations.

For UAE Orders, necessary information may be shared with the exporter, importer of record, customs authorities, carriers, warehouses, payment providers and warranty providers.

Submitting an order does not constitute consent to unrelated marketing.

Privacy questions may be sent to privacy@stelldex.com.

29. Intellectual property

The Site, StellDex brand, product selection, designs, software, text, graphics and other StellDex content are owned by or licensed to StellDex.

You may use the Site for personal or internal business purchasing purposes.

You must not, without permission:

  • copy or republish substantial Site content;
  • scrape or systematically extract product information;
  • reverse engineer Site functionality;
  • use StellDex trademarks;
  • impersonate StellDex; or
  • use Site content for an unlawful commercial purpose.

Manufacturer names, logos and trademarks belong to their respective owners.

The appearance of a manufacturer’s name or product does not by itself create an agency relationship between StellDex and that manufacturer.

30. Site availability

The Site is provided on an “as available” basis.

StellDex does not guarantee uninterrupted or error-free access.

Website content that is not incorporated into an accepted order is general information and may be updated.

A temporary Site interruption does not affect an accepted order.

31. Limitation of liability

Nothing in these Terms excludes or limits liability for:

  • fraud or fraudulent misrepresentation;
  • wilful misconduct;
  • death or personal injury caused by negligence;
  • breach of a mandatory consumer right; or
  • liability that cannot lawfully be excluded or limited.

To the extent permitted by law, StellDex is not liable for indirect, incidental, special or consequential loss arising from an order or use of the Site.

For a Customer purchasing primarily for business purposes, StellDex will not be liable for loss of profit, revenue, anticipated savings, goodwill or business opportunity.

Where liability may lawfully be limited, StellDex’s aggregate liability relating to an affected product will not exceed the amount paid to StellDex for that product.

The limitations in this section do not remove an express repair, replacement, refund, delivery or warranty obligation accepted by StellDex.

32. Force majeure

StellDex is not responsible for delay or failure caused by circumstances beyond its reasonable control, including:

  • natural disaster;
  • fire or flood;
  • war or civil disturbance;
  • epidemic;
  • cyberattack;
  • government action;
  • sanctions or sudden regulatory restrictions;
  • border closure;
  • customs delay;
  • carrier disruption;
  • supplier allocation failure;
  • utility or communications failure; or
  • labour disruption.

StellDex will take reasonable steps to reduce the effect and resume performance.

Where an event materially prevents delivery for an extended period, StellDex may offer an alternative product, revised delivery arrangement or cancellation and refund of the undelivered portion.

33. Complaints and grievances

Questions about an order, delivery, return or warranty should be sent to:

Email: support@stelldex.com
Customer-support telephone: [INSERT NUMBER BEFORE PUBLICATION]

Please include your order number and a clear description of the issue.

StellDex will acknowledge a complaint within 48 hours and aims to resolve it within 30 days, or sooner where required by applicable law.

Grievance Officer — India

Anshif Basheer
Founder and Grievance Officer
Email: anshif@stelldex.com

UAE Customers may also submit a complaint to the competent UAE consumer-protection authority where applicable.

Privacy-related requests should be sent to privacy@stelldex.com.

34. Electronic communications

StellDex may send order acknowledgements, invoices, delivery updates, approvals, notices and other transaction communications electronically.

You are responsible for providing an accurate email address and telephone number and for protecting access to your accounts.

An approval or instruction sent through the contact details associated with an order may be relied upon where reasonably believed to be authorised.

35. Governing law and disputes

India Orders

An order delivered within India is governed by the laws of India.

A consumer may exercise any right and use any consumer dispute-resolution forum available under applicable Indian law.

For a transaction that is not a consumer transaction, the courts having jurisdiction in Kerala, India will have jurisdiction unless another written agreement states otherwise.

UAE Orders

An order delivered within the UAE is governed by applicable UAE law, including mandatory UAE consumer-protection and ecommerce requirements.

A UAE consumer may submit a complaint to the competent consumer-protection authority or court in the UAE.

Before commencing formal proceedings, the parties should attempt in good faith to resolve the matter directly for at least 30 days, unless urgent action is required or applicable law provides otherwise.

36. Language

These Terms may be provided in English and Arabic for UAE Customers.

Nothing in a translated version limits a right or obligation arising under mandatory UAE law.

Where an inconsistency arises, the interpretation required by applicable mandatory law will apply.

37. Changes to these Terms

StellDex may update these Terms prospectively.

The date at the beginning shows the latest revision.

An accepted order remains governed by the version of the Terms in effect when the order was accepted, unless:

  • the parties agree otherwise; or
  • a change is required by mandatory law.

38. Assignment and service providers

You may not assign an accepted order without StellDex’s written consent.

StellDex may use distributors, exporters, importers of record, customs brokers, payment providers, carriers, warehouses, repair providers and other service providers to perform an order.

StellDex may assign an order to an affiliate or legal successor as part of a genuine restructuring or transfer of business, provided the assignment does not materially reduce your rights.

39. General provisions

If a provision of these Terms is held invalid or unenforceable, it will be modified only to the minimum extent necessary. The remaining provisions will continue to apply.

A failure to enforce a provision is not a waiver.

These Terms do not create a partnership, employment, joint venture or agency relationship between you and StellDex.

Headings are for convenience and do not affect interpretation.

“Including” means “including without limitation.”

References to writing include email and legally recognised electronic records.

40. Company and contact details

Legal entity: StellDex EcomSphere (OPC) Private Limited
Registered office: 423, Kallery House, Kunhome PO, Wayanad 670731, Kerala, India
Corporate Identification Number: U47594KL2023OPC084888
Websites: stelldex.com and stelldex.ae
General enquiries: contact@stelldex.com
Customer support: support@stelldex.com
Privacy: privacy@stelldex.com
Grievance Officer: anshif@stelldex.com
Shopping Cart

Start typing and press enter to search

Scroll to Top